Jira-Inspired Custom Task Management System

Kundenanfrage

The internal support division required a centralized tool to streamline task processing and ticket management from both manual entries and third-party alarms. The tool needed to ensure real-time notifications, role-based user management, and intuitive task handling.

Lösung

We developed a highly usable, custom CRM system to manage tasks and tickets efficiently. It features integrations for third-party alarm handling, automated notifications, and dynamic team assignments, all secured through Keycloak-based authentication and a structured role system.

Ergebnis

The solution was successfully deployed across the internal team, delivering a seamless task and ticket management experience. It improved response times, enhanced transparency in operations, and ensured reliable communication between support staff and external stakeholders.

Projektüberblick

In just three months, we designed and implemented a tailored task management platform for a telecom company’s support operations in France. Built as an internal CRM, the system supports smooth processing of tickets from both third-party alarm generators and manually created tasks.

The platform’s interface was optimized for ease of use, helping support teams manage responsibilities, assign and reassign work, and respond to service issues in real-time. Integration with Keycloak ensures secure user authentication and role-based access across teams. Automated notifications keep both internal staff and external stakeholders informed throughout the task lifecycle.

Client: Internal Product for Telecom Support Company
Goal Achieved: Fully integrated internal task and ticket management system
Industry: Telecom Support Services
Target Audience: Internal Support Team
Geography: France
Monetization Model: Internal CRM Tool