The internal support division required a centralized tool to streamline task processing and ticket management from both manual entries and third-party alarms. The tool needed to ensure real-time notifications, role-based user management, and intuitive task handling.
We developed a highly usable, custom CRM system to manage tasks and tickets efficiently. It features integrations for third-party alarm handling, automated notifications, and dynamic team assignments, all secured through Keycloak-based authentication and a structured role system.
The solution was successfully deployed across the internal team, delivering a seamless task and ticket management experience. It improved response times, enhanced transparency in operations, and ensured reliable communication between support staff and external stakeholders.
Project Overview
Goal Achieved: Fully integrated internal task and ticket management system
Industry: Telecom Support Services
Target Audience: Internal Support Team
Geography: France
Monetization Model: Internal CRM Tool
Development
Key Features We Implemented















