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The internal support division required a centralized tool to streamline task processing and ticket management from both manual entries and third-party alarms. The tool needed to ensure real-time notifications, role-based user management, and intuitive task handling.
We developed a highly usable, custom CRM system to manage tasks and tickets efficiently. It features integrations for third-party alarm handling, automated notifications, and dynamic team assignments, all secured through Keycloak-based authentication and a structured role system.
The solution was successfully deployed across the internal team, delivering a seamless task and ticket management experience. It improved response times, enhanced transparency in operations, and ensured reliable communication between support staff and external stakeholders.
Aperçu du projet
Goal Achieved: Fully integrated internal task and ticket management system
Industry: Telecom Support Services
Target Audience: Internal Support Team
Geography: France
Monetization Model: Internal CRM Tool
Fonctionnalités clés que nous avons développées
Task Management
Central dashboard for creating, tracking, and managing tasks and tickets
People & Team Management
Assign and reassign tasks based on team structure and roles
Task editor
Detailed editor with Descriptions, Labels, Attachments, Time Tracking, and Priorities
Keycloak Authentication
Secure and scalable user management with role-based access
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